HiCrew Privacy Policy

United States

Effective Date: August 10, 2026 | Last Updated: August 10, 2026

This Privacy Policy explains how SPACEZ TECHNOLOGY PTE. LTD. ("HiCrew," "we," "us," or "our") collects, uses, discloses, retains, and protects personal information when you use the HiCrew mobile application, related websites, game features, advertisements, purchases, customer support, and related services (collectively, the "Services").

HiCrew is currently a casual farm simulation game. It does not offer cash rewards, withdrawals, probability-based paid mechanics, or voice rooms. Player-to-player messaging, a player marketplace, and additional social features are planned for a future release but are not currently available. We will update this Policy before those features collect additional categories of personal information or use personal information for materially different purposes.

1. Who We Are and Scope

The operator and controller responsible for this Policy is SPACEZ TECHNOLOGY PTE. LTD., a Singapore company (registration no. 202220403D), with its registered office at 10 Anson Road, #27-18 International Plaza, Singapore 079903.

This Policy is designed for HiCrew users in the United States. HiCrew's primary application, account, and gameplay data is hosted on Alibaba Cloud servers located in the U.S. East region. Certain third-party providers, including advertising, analytics, app-store, and technical providers, may process information in other locations according to their services and applicable safeguards, as described in Section 15.

This Policy should be read with the HiCrew Terms of Use. If a privacy statement in the Terms conflicts with this Policy, this Policy controls for the privacy matter.

2. Privacy at a Glance

3. Personal Information We Collect

3.1 Information You Provide

·  Account information collected through automatic device-based account creation, such as a user identifier, display name, age or age category, country or region, and language. In the future, we may also offer sign-in through Facebook, email, Apple, Google, or a guest mode. If those sign-in methods are introduced, we may receive authentication and account information from the selected sign-in provider within the permissions you authorize.

·  Support and feedback information, such as your email address, messages, screenshots, device details you choose to provide, and information needed to investigate a request or issue.

·  Profile information that you may choose to edit, such as nickname, avatar, bio or signature, and gender.

3.2 Gameplay and Transaction Information

·  Game progress and activity, such as crops planted or harvested, resources earned or spent, levels, upgrades, land or machine progress, achievements, settings, session history, pets and pet-related data, and interactions with game features.

·  Virtual Currency (including tokens, gold, and in-game "cash") and Virtual Item balances, grants, consumption, adjustments, and related game-economy records. These are game-only virtual resources and are not redeemable for real-world money. We distinguish virtual currency obtained through purchases from virtual currency earned through gameplay where relevant to account and transaction records.

·  Purchase and transaction information, such as the product or bundle purchased, price, currency, transaction status, app-store receipt or transaction token, refund or chargeback status, and purchase history. We generally do not receive your full payment-card or bank-account number when the purchase is processed by an app store.

3.3 Device, Network, Advertising, and Technical Information

When you use the Services, HiCrew and our advertising, analytics, security, and technical partners may automatically collect or receive information such as:

·  Advertising and device identifiers: HiCrew does not currently collect iOS IDFA because Apple's AppTrackingTransparency (ATT) prompt is not yet integrated. Depending on the platform and SDK configuration, HiCrew and our providers may collect other app- or device-scoped identifiers permitted by the platform, such as vendor identifiers or Android advertising identifiers. We will update this disclosure if our identifier practices materially change.

·  Device and technical information: device manufacturer and model, operating system and version, screen characteristics, memory, battery state, CPU or performance information, user agent, language, time zone, carrier, and network type such as Wi-Fi or cellular.

·  Network and location-related information: IP address, network provider, HTTP headers, Wi-Fi SSID/BSSID, cell-tower information, and approximate country, state, region, or city inferred from IP address or network information. HiCrew does not collect GPS coordinates.

·  Advertising interaction information: ad requests, impressions, clicks, views, video completion, skips, rewarded-ad callbacks, ad placement, frequency, campaign or creative identifiers, and conversion or monetization events configured for measurement.

·  App environment and diagnostics: package or app identifier, app version, installation source, foreground/background status, crash logs, error reports, performance events, and security or anti-fraud signals.

·  Privacy and compliance signals: permission and consent status, advertising-personalization or limit-ad-tracking settings where available, IAB consent or privacy strings where applicable, U.S. state privacy signals, and legally recognized opt-out preference signals such as Global Privacy Control where technically received and applicable. ATT authorization status is not currently requested because the ATT prompt is not yet integrated.

3.4 Information from Third Parties

·  Apple App Store and Google Play may provide transaction, refund, receipt, purchase-status, and fraud-prevention information needed to process or support in-app purchases.

·  Third-party sign-in (for example, Apple, Google, Facebook, or email-based sign-in) is planned for a future release but is not currently available. If introduced, the provider may supply account information within the permissions you authorize.

·  Advertising and mediation partners may provide advertising identifiers and campaign-attribution information.

·  Analytics and technical providers may provide device, event, crash, and performance information needed to provide their services. Current providers include Firebase Analytics, Firebase Crashlytics, and Firebase Cloud Messaging.

4. How We Use Personal Information

·  Provide, operate, maintain, troubleshoot, and secure the Services.

·  Create and manage accounts, save game progress, synchronize eligible game data, and provide customer support.

·  Deliver Virtual Currency, Virtual Items, purchased content, and other game functionality.

·  Process and reconcile purchases, refunds, chargebacks, and transaction support with app stores or payment providers.

·  Measure game performance, understand feature usage, diagnose crashes, conduct analytics, balance gameplay, and improve the Services.

·  Detect, investigate, and prevent fraud, invalid ad traffic, cheating, abuse, security incidents, payment manipulation, and violations of our Terms.

·  Display, measure, cap frequency of, and, where permitted and chosen, personalize advertising.

·  Administer rewarded ads and verify whether an in-game reward should be delivered.

·  Send service messages and, if you enable them, push notifications. Push notifications are delivered through Firebase Cloud Messaging (FCM). You can control device notifications in your device settings. HiCrew does not currently send promotional email communications.

·  Comply with legal obligations, respond to lawful requests, enforce agreements, and establish, exercise, or defend legal claims.

·  Perform other purposes disclosed to you at the time of collection or with your consent where required.

We do not use personal information to make decisions that produce legal or similarly significant effects about eligibility for employment, housing, credit, insurance, or other comparable services.

5. Advertising, Google AdMob, and Ad Mediation

HiCrew monetizes the Services in part through rewarded ads, interstitial ads, and banner ads. We use Google AdMob for advertising and mediation. HiCrew has not separately enabled additional third-party mediation networks in the current production waterfall. Google may nevertheless use its own demand sources, service providers, or advertising partners under its product configurations and privacy terms.

Advertising partners may receive or collect the device, network, advertising, app-environment, interaction, and privacy-signal information described in Section 3.3 to serve ads, select or limit ad frequency, measure performance, attribute conversions, detect invalid traffic and fraud, and, where legally permitted and enabled, personalize advertising.

If HiCrew separately enables an additional advertising network or demand partner, or otherwise materially changes the mediation configuration, we will update our public or in-app partner disclosures as required by law. The current key providers are listed in Appendix A.

HiCrew does not currently collect IDFA on iOS because the ATT prompt is not yet integrated. If we integrate ATT in the future, we will request permission where required before accessing IDFA. If you decline tracking permission, we will not collect IDFA. You may still receive contextual or non-personalized ads and ads measured using information permitted by the platform and applicable law.

On Android and other platforms, you may have device or account controls for advertising personalization or advertising identifiers. The availability and effect of those controls depends on the operating system and advertising partner.

6. In-App Purchases and Payment Information

In-app purchases are currently processed through the Apple App Store or Google Play. Those providers process payment credentials under their own privacy policies and terms. HiCrew generally receives transaction records needed to deliver the purchase and provide support, such as product identifiers, price, currency, receipt or transaction token, purchase status, refund status, and related anti-fraud information. We do not ordinarily receive your full credit-card or bank-account number from an app-store purchase.

7. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients for the purposes described in this Policy:

·  Alibaba Cloud for cloud hosting and infrastructure. HiCrew's primary application, account, and gameplay data is hosted on Alibaba Cloud servers in the U.S. East region.

·  Apple App Store and Google Play to process transactions, provide purchase support, prevent fraud, and distribute the app. Third-party sign-in providers will be added to this category only if and when those sign-in methods are launched.

·  Advertising mediation services and advertising networks, including Google AdMob, for ad delivery, measurement, fraud prevention, attribution, frequency capping, and, where permitted, targeted or personalized advertising.

·  Google Firebase services: Firebase Analytics for usage analytics, Firebase Crashlytics for crash reporting and diagnostics, and Firebase Cloud Messaging for push notifications. Customer support is currently provided by email without a dedicated third-party support platform. HiCrew does not currently use a separate third-party security or anti-fraud service provider; security monitoring also uses Alibaba Cloud risk-identification services.

·  HiCrew does not currently share personal information with affiliates or other corporate-group companies for their independent purposes. If this changes, we will update this Policy and provide any notice or choice required by law.

·  Law enforcement, regulators, courts, or other parties when we believe disclosure is required by law or reasonably necessary to protect rights, safety, security, or the integrity of the Services.

·  A buyer, successor, lender, investor, or advisor in connection with a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar corporate transaction, subject to applicable confidentiality and legal requirements.

·  Other parties at your direction, with your consent, or as otherwise disclosed at the time of collection.

Service providers are expected to process personal information only for authorized purposes under applicable contracts. Certain advertising partners may process information for their own purposes under their own privacy notices, including to provide and measure advertising services.

8. Sale, Sharing, and Targeted Advertising

HiCrew does not sell personal information for money. HiCrew uses Google AdMob to serve advertising, including personalized advertising where permitted. Under some U.S. state privacy laws, disclosures of identifiers, device or network information, app activity, or similar data to advertising partners for personalized or cross-context behavioral advertising may be treated as a "sale," "sharing," or processing for "targeted advertising" even when no money is exchanged.

Where applicable law gives you the right to opt out of sale, sharing, or targeted advertising, HiCrew will provide a legally compliant opt-out method for the covered activity. This may include a "Privacy Choices" or "Do Not Sell or Share My Personal Information" control in the app or on a website, an email request to customer.service.lightlandta@lightlandta.com, and recognition of qualifying universal opt-out preference signals where required. If a dedicated opt-out control or signal-handling mechanism is legally required for an advertising activity, HiCrew will make that mechanism available before enabling the covered activity.

If you opt out, you may still receive advertising, but it may be contextual or otherwise not based on personal information used for targeted advertising. Opting out does not stop processing that is permitted for security, fraud prevention, measurement, legal compliance, or other purposes that are not treated as sale, sharing, or targeted advertising under applicable law.

9. Your Advertising, Device, and Tracking Choices

·  Apple ATT. HiCrew does not currently request ATT permission and does not currently collect IDFA on iOS. If ATT is integrated in the future, you will be able to allow or deny tracking through Apple's prompt and later change that choice in device settings, subject to Apple's controls.

·  Android and other advertising settings. Depending on your device and account, you may be able to reset or delete an advertising identifier or limit ad personalization.

·  HiCrew Privacy Choices. Where a U.S. state privacy law requires an opt-out mechanism for sale, sharing, or targeted advertising, we will provide an accessible method appropriate to the covered activity. Until a dedicated in-app or web control is available, you may contact customer.service.lightlandta@lightlandta.com with the subject "Advertising Privacy Request."

·  Global Privacy Control and other universal opt-out signals. Certain U.S. state privacy laws require covered businesses to recognize qualifying universal opt-out mechanisms, including Global Privacy Control (GPC), for covered sale, sharing, or targeted advertising. Where such a signal is legally required and is received through a supported HiCrew surface or advertising SDK, we will treat it as an applicable opt-out request and apply or pass the corresponding privacy restriction where technically supported. This legal requirement is separate from legacy browser Do Not Track signals.

·  Legacy Do Not Track. Because there is no single industry standard for legacy browser "Do Not Track" signals, HiCrew does not treat a legacy DNT signal by itself as a state-law opt-out request. Where legally required, we honor recognized opt-out preference signals such as Global Privacy Control instead.

·  Push notifications. You can disable push notifications through your device settings. Disabling notifications does not prevent necessary in-app service messages.

10. Data Retention

We use the following retention periods or criteria for the categories identified below. A shorter period may apply when you delete your account or exercise a privacy right, and a longer period may apply when necessary for legal compliance, tax or accounting obligations, fraud prevention, security, dispute resolution, or other purposes permitted by law:

·  Account data: retained while the account is active. If you request account deletion, a 3-day cooling-off period applies; after that period, account data is deleted or de-identified except for information we must or may lawfully retain.

·  Game progress and gameplay records: typically retained for up to 3 years, subject to account deletion and lawful exceptions.

·  Purchase and transaction records: typically retained for 3 years, or longer if required for tax, accounting, chargeback, fraud-prevention, legal, or dispute purposes.

·  Crash and diagnostic logs controlled by HiCrew: typically retained for 15 days. Service providers may apply their own technical retention periods under their terms.

·  Advertising interaction data retained by HiCrew: not retained beyond the current session unless needed for fraud prevention, reconciliation, or a legal obligation. Advertising partners may retain data under their own privacy policies and settings.

Other categories not assigned a fixed period below are retained only for as long as reasonably necessary for the purpose described in this Policy, taking into account whether the account remains active, the sensitivity of the data, operational needs, legal obligations, and applicable limitation periods. When information is no longer reasonably necessary, we delete or de-identify it subject to lawful backup and retention requirements.

11. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. Current safeguards include TLS 1.2 encryption in transit, encryption of stored data, security monitoring through Alibaba Cloud risk-identification services, least-privilege access controls, and vendor-management measures. No security method is perfect, and we cannot guarantee absolute security.

If you believe your account or personal information has been compromised, contact us at customer.service.lightlandta@lightlandta.com.

12. Children and Teen Privacy

12.1 Children Under 13

HiCrew is not directed to children under 13, and children under 13 may not use the Services. We do not knowingly collect personal information from children under 13 without the verifiable parental consent required by the Children's Online Privacy Protection Act (COPPA) and applicable law. If we learn that we collected personal information from a child under 13 without required consent, we will take reasonable steps to delete it and disable the associated account where appropriate. We do not knowingly use advertising services to process personal information of users we know are children under 13 where prohibited by applicable law or provider policy.

12.2 Teens and Known Minors

Users who are at least 13 but under the age of legal majority may be subject to additional protections. HiCrew does not currently operate a separate in-app age-verification gate. We may use age or age-category information provided by the user or made available by an app store or platform where applicable. Depending on state law, app-store requirements, age-category information, and the processing involved, protections may include parental approval, limits on targeted advertising or sale of personal data, restrictions on profiling, additional privacy settings, or renewed consent after a material change.

For consumers we know are under 16, we do not knowingly sell or share personal information in circumstances that require opt-in authorization without obtaining the required authorization. For known minors under 18, we apply additional restrictions on targeted advertising, sale, or profiling where required by applicable state law. We may use age-category or parental-consent signals supplied by an app store where applicable and permitted by law.

If you are a parent or guardian and believe a child under 13 has provided personal information to HiCrew, contact us using Section 18.

13. U.S. State Privacy Rights

Depending on where you live and whether the applicable state law applies to HiCrew, you may have some or all of the following rights:

·  Confirm whether we process your personal information and access or obtain a copy of it.

·  Correct inaccurate personal information.

·  Delete personal information, subject to legal exceptions.

·  Obtain a portable copy of certain personal information.

·  Opt out of sale, sharing, or processing for targeted advertising.

·  Opt out of profiling in furtherance of decisions that produce legal or similarly significant effects, if we ever engage in such profiling.

·  Limit certain uses or disclosures of sensitive personal information where the law provides that right.

·  Withdraw consent for processing that is based on consent, subject to lawful exceptions.

·  Appeal a denial of a privacy request where state law provides an appeal right.

·  Exercise rights without unlawful discrimination or retaliation.

These rights may apply under laws including, where applicable, the California Consumer Privacy Act as amended by the CPRA, and comprehensive privacy laws in Colorado, Connecticut, Delaware, Iowa, Indiana, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, Virginia, and other states that become applicable to HiCrew.

13.1 How to Exercise Rights

You may submit a privacy request by emailing customer.service.lightlandta@lightlandta.com with the subject "Privacy Request." Account deletion is also available through Settings > Account Deletion in the app. For sale, sharing, or targeted-advertising opt-outs, use the legally required Privacy Choices / Do Not Sell or Share mechanism when it is available for the covered activity, or email us with the subject "Advertising Privacy Request." An account is not required solely to submit an opt-out request where applicable law prohibits such a requirement.

We may need to verify your request using information reasonably related to your account, device, transaction, or request. We will use verification information only for verification, fraud prevention, security, and legal compliance. If we deny a request, we will explain the reason where required and provide an appeal method if applicable.

13.2 Authorized Agents

Where applicable law permits, you may authorize an agent to submit a request on your behalf. We may require proof of authorization and may ask you to verify your identity or confirm the agent’s authority, except where a law provides a different process for opt-out requests.

13.3 Non-Discrimination

We will not unlawfully discriminate against you because you exercised an applicable privacy right. Certain features may depend on information that is necessary to provide the feature, prevent fraud, or complete a transaction; if you ask us to delete or stop processing information that is necessary for a requested feature, the feature may no longer function.

14. California Privacy Notice

This Section supplements the rest of this Policy for California residents and is intended to provide the disclosures required by the California Consumer Privacy Act, as amended (CCPA), if HiCrew is subject to the CCPA.

14.1 Categories of Personal Information

For the preceding 12 months, HiCrew has not sold personal information for money. HiCrew is introducing advertising monetization during 2026. To the extent personalized advertising has been enabled during that period, disclosures of identifiers, internet/electronic network activity, and IP/network information to advertising partners may be treated as "sharing" under the CCPA. The exact treatment depends on the advertising configuration and the partner's use of the data.

The recipient categories in the table below also describe disclosures for business purposes. Actual historical disclosures during the preceding 12 months depend on when the corresponding feature or service provider was deployed. HiCrew will update this California notice at least once every 12 months where the CCPA applies.

14.2 California Rights and Choices

California residents may have the right to know/access, delete, correct, opt out of sale or sharing, limit certain uses of sensitive personal information, and receive non-discriminatory treatment. If HiCrew engages in advertising disclosures that are treated as "sharing" for cross-context behavioral advertising, we will provide the opt-out methods required by the CCPA, including a clear Privacy Choices / Do Not Sell or Share mechanism where required and recognition of qualifying opt-out preference signals such as GPC.

We do not use sensitive personal information to infer characteristics about you in a manner that is intended to trigger the California right to limit, unless we separately disclose that practice and provide the required choice. We do not offer a financial incentive in exchange for collection, sale, or sharing of personal information under the CCPA merely because HiCrew offers gameplay rewards or rewarded ads.

For consumers we know are under 16, California law requires opt-in authorization before sale or sharing of personal information. We will not knowingly conduct such sale or sharing without the required authorization.

14.3 Notice at Collection and Retention

The categories in Section 14.1 describe personal information collected or expected to be collected for the current Services and the purposes for collection. Retention periods and criteria are described in Section 10. If we materially expand the categories or purposes, we will provide additional notice at or before the new collection where required. This Policy is reviewed and updated at least annually to the extent required by the CCPA.

15. International Processing and Data Location

HiCrew's primary application, account, and gameplay data is processed and stored on Alibaba Cloud servers located in the U.S. East region. Under the current architecture, HiCrew does not store that primary application data on servers in Singapore. However, third-party providers such as Google/Firebase, Apple, Google Play, and their service providers may process information in other locations according to their services, contractual terms, and privacy notices. Where a transfer is subject to a specific legal safeguard, we apply the safeguard required by applicable law.

16. Account Deletion and Data Deletion

You may request account deletion through Settings > Account Deletion within the app. Account deletion is subject to a 3-day cooling-off period, during which you may cancel the request. You may also contact customer.service.lightlandta@lightlandta.com. Deleting the app from your device does not by itself delete an account or server-side data.

When an account is deleted, you may lose game progress, Virtual Currency, Virtual Items, and other account-linked content. We may retain limited information where necessary for legal compliance, transaction records, fraud prevention, security, dispute resolution, or other purposes permitted by law.

17. Changes to This Policy

We may update this Policy to reflect changes in law, the Services, advertising or payment partners, technology, security practices, or our data practices. We will change the "Last Updated" date and provide additional notice or request renewed consent where required for a material change. We review this Policy periodically and, where applicable, at least as often as required by law.

18. Contact Us

SPACEZ TECHNOLOGY PTE. LTD.
Registration No. 202220403D
10 Anson Road, #27-18 International Plaza
Singapore 079903
Telephone: +65 97794458
Email: customer.service.lightlandta@lightlandta.com

For privacy requests, use the subject line "Privacy Request." For questions about advertising privacy choices, use the subject line "Advertising Privacy."

Appendix A - Current Key Service Providers and Partners

The following key service providers and partners are currently identified for HiCrew's U.S. operations. This list should remain aligned with the production SDK, infrastructure, advertising, analytics, push-notification, and app-store configuration.

Partner-list maintenance: HiCrew has not separately enabled additional third-party mediation networks in the current production waterfall. If additional networks or demand partners are separately enabled, this Appendix and any legally required advertising-partner disclosures should be updated before the new configuration is used.