HiCrew Privacy Policy
Effective Date: October 1, 2025
Last Updated: October 1, 2025
1. Introduction
Welcome to HiCrew (the “Platform”). This Privacy Policy (“Policy”)
explains how Spacez Technology Pte. Ltd. (“HiCrew”, “we”, “us”, or
“our”) collects, uses, discloses, and protects your personal
information when you use our mobile application, website, products,
services, or related features (collectively, the “Services”).
By accessing or using HiCrew, you agree to this Policy. If you do not
agree, please do not use our Services. This Policy should be read in
conjunction with our Terms of Service. If there is any conflict
between this Policy and the Terms, this Policy shall prevail with
respect to data protection and privacy matters.
Our Services are operated and maintained in the United States, and
your information will be stored and processed on servers located in
the United States.
2. Eligibility
Our Services are intended for users aged 13 years or older.
Users under the age of 13 are not permitted to create an account or
use HiCrew.
If we discover that a user under 13 has provided personal
information, we will delete such data promptly and disable the
account.
If you are a parent or guardian and believe your child has provided
information to us without your consent, please contact us at
[customer.service.lightlandta@lightlandta.com].
3. Information We Collect
We may collect the following categories of information:
(1) Information You Provide Directly
· Account Information: When you create an account using Apple ID,
Google, or email login, we collect your username, display name,
profile photo, and contact email (if available through the linked
platform).
· Profile Details: Such as gender, age, country/region, language
preference, and personal bio (optional).
· User-Generated Content: Including messages, text, photos, and voice
interactions transmitted within the app. We transmit voice data but do
not record or store audio content.
· Purchase and Transaction Records: We collect purchase details for
virtual items and in-app credits made via Apple/Google in-app purchase
systems. We do not collect credit card or bank details directly.
· Feedback and Support: When you contact us for help, we collect your
correspondence and any related contact details.
(2) Information Collected Automatically
When you use HiCrew, we automatically collect:
· Device identifiers (e.g., IDFA, Android ID, IMEI, device model, OS
version);
· IP address, network provider, browser type, and language;
· Usage and interaction data (session duration, in-app events, feature
usage);
· Location information (approximate, inferred from IP; precise location
only if you grant permission);
· Cookies and similar technologies for analytics and functionality (see
Section 7).
(3) Information from Third Parties
We may obtain data from:
· Third-party login providers (Apple, Google) according to their
permissions;
· Payment processors (Apple/Google) regarding completed
transactions;
· Service providers such as analytics, security, or marketing
partners;
· Other users who interact with you or provide feedback/reports about
your activity.
4. How We Use Information
We use collected information for the following purposes:
1. To operate, maintain, and improve our Services;
2. To create and manage your account;
3. To personalize your user experience and provide social connection
recommendations;
4. To process in-app purchases and deliver virtual goods;
5. To ensure platform safety, prevent fraud, and detect abuse;
6. To provide customer support and respond to inquiries;
7. To send service-related notifications and updates;
8. To comply with legal obligations and enforce our Terms.
We do not use your voice data or chat content for advertising or
profiling purposes.
5. How We Share Information
We do not sell your personal information. We may share information
only under the following conditions:
(1) With Service Providers
We share necessary data with trusted partners who help us operate the
platform, such as:
· Cloud service providers (data hosting and maintenance);
· Payment processors (Apple, Google);
· Analytics providers (usage insights and performance analysis);
· Security service providers (fraud prevention and content
moderation).
(2) Within Our Corporate Group
We may share data with subsidiaries or affiliates of Spacez
Technology Pte. Ltd. to support internal operations.
(3) For Legal Compliance
We may disclose information to law enforcement or regulatory
authorities when required by applicable law, or to protect our legal
rights, safety, or property.
(4) During Business Transfers
In the event of a merger, acquisition, restructuring, or sale of
assets, user information may be transferred to the successor entity
under the same privacy obligations.
(5) With Your Consent
We may share your data for other purposes if you explicitly
agree.
6. Virtual Items and Transactions
· Virtual gifts, in-app coins, and other digital items in HiCrew are
non-refundable, non-transferable, and cannot be redeemed for
cash.
· All purchases are processed securely through Apple App Store or
Google Play billing systems, not directly by HiCrew.
· You can view your transaction history through your app store
account.
7. Cookies and Tracking Technologies
We use cookies and similar tools to:
· Maintain session functionality;
· Measure performance and improve features;
· Remember your preferences.
You may disable cookies via your device settings, but some features
may not function properly.
We do not use cookies for cross-site behavioral advertising.
8. Data Retention
We retain your information only as long as necessary for:
· Maintaining your account and delivering Services;
· Legal, regulatory, or fraud-prevention purposes.
If you delete your account, we will delete or anonymize your personal
data within a reasonable time unless retention is legally
required.
9. Data Security
We use industry-standard measures (encryption, access controls,
secure servers) to protect your information.
However, no online service is completely secure. You are responsible
for maintaining your account credentials confidentially.
If you believe your account has been compromised, please contact us
immediately at [customer.service.lightlandta@lightlandta.com].
10. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
· Access and obtain a copy of your data;
· Correct or update your information;
· Delete your account and personal data;
· Withdraw consent for optional data collection.
You can exercise most rights by contacting
[customer.service.lightlandta@lightlandta.com].
For California residents, please see Section 13 (California Privacy
Rights) below.
11. International Data Transfers
All data collected by HiCrew is processed and stored on servers
located in the United States.
If you access the Services from outside the U.S., you consent to the
transfer and processing of your information in accordance with this
Policy.
12. Children’s Privacy (COPPA Compliance)
We comply with the U.S. Children’s Online Privacy Protection Act
(COPPA).
We do not knowingly collect or store personal data from children
under 13.
If we learn that we have inadvertently collected such data, it will
be deleted immediately.
13. California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have specific rights under the
California Consumer Privacy Act (CCPA) and California Privacy Rights
Act (CPRA), including:
· Right to Know: Request details of personal data collected about
you.
· Right to Delete: Request deletion of your personal data.
· Right to Correct: Request correction of inaccurate information.
· Right to Opt-Out: HiCrew does not sell or share your personal data
for targeted advertising.
· Right to Non-Discrimination: We will not discriminate against you for
exercising your rights.
You can exercise these rights by contacting us at
[customer.service.lightlandta@lightlandta.com].
14. Contact Us
If you have any questions, complaints, or data protection requests,
please contact:
Spacez Technology Pte. Ltd.
Email: [customer.service.lightlandta@lightlandta.com]
Attention: Privacy Compliance Officer
If applicable, our Data Protection Officer (DPO) can be reached at
[customer.service.lightlandta@lightlandta.com].
15. Updates to This Policy
We may update this Privacy Policy periodically.
When we make material changes, we will notify users via app
notification or in-app message.
Your continued use of HiCrew after such updates constitutes
acceptance of the revised Policy.
✅ End of Privacy Policy
Effective Date: October 1, 2025
Last Updated: October 1, 2025